Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, request a demo, submit a contact form, or communicate with us. This may include your name, business name, email address, phone number, and city.

When your AI receptionist handles calls, we process call recordings, transcripts, and metadata to provide our services. All data is encrypted and stored securely.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process your demo requests and communicate with you
• To send you technical notices and support messages
• To analyze usage patterns and improve user experience
• To comply with legal obligations

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share data with trusted service providers (such as cloud infrastructure and telephony providers) solely to operate our service, and only under strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures including end-to-end encryption for data in transit and at rest, regular security audits, and strict access controls. Our infrastructure is hosted on enterprise-grade cloud platforms.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us at hello@deskdoc.in.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@deskdoc.in.